Terms of Use
As of November 29, 2020
Beautifulisraelstore
Email for questions or inquiries: beautifulisraelstore@gmail.com
Please read the below terms carefully, especially our shipping policy and the return and exchange policy.
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Shipping
We offer free shipping for purchases over 35 US$. When you buy from our cheaper collection of items, it is recommended to get 2-3 items together so you can reach the 35 US$ and get the free shipping
Processing time
The time we need to prepare an order for shipping varies. Usually, it will be between 2-3 business days.
Estimated shipping times
North America: 2-4 weeks
Europe: 1-3 weeks
Australia, New Zealand and Oceania: 2-4 weeks
Asia Pacific: 3-5 weeks
We will do our best to meet these shipping estimates, but cannot guarantee them due to problems with post all over the world.
Actual delivery time will depend on the shipping method you choose.
Shipping
We offer free shipping for purchases over 50 US$ in total (not including food items under the "Flavors of Israel" category, these will ship with paid shipping by weight).
Processing time
The time we need to prepare an order for shipping varies. Usually, it will be between 3-4 business days, unless it is a personalized order which will take more processing time.
Estimated shipping times
North America: 2-4 weeks
Europe: 1-3 weeks
Australia, New Zealand and Oceania: 2-4 weeks
Asia Pacific: 3-5 weeks
We will do our best to meet these shipping estimates, but cannot guarantee them due to problems with post all over the world.
Actual delivery time will depend on the shipping method you choose.
Warranty
Each item will be supplied in a box containing its unique authenticity card. Each item will have 1 year warranty, unless the specific description at the Items details doesn't mention a warranty.
Special offers and sales
From time to time, mainly around holidays and cyber days, we will be offering special offers and sales with discounts. These sales will be published in our website and you will be able to see the original price together with sale price.
Items on sale can not be exchanged unless they arrived damaged. Return policy will apply to these items as well if we decide to exchange them.
Return and exchange policy
RETURNS: We accept returns for unworn jewelry with all original packaging within 30 days of the delivery date, except for personalized jewelry + bracelets.
EXCHANGES: We accept exchanges for unworn jewelry within 21 days of the delivery date, except for personalized jewelry + bracelets.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value
The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective,
We can't accept returns for:
-
Custom or personalized orders
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Items on sale
Please contact us if you need to return/exchange something within 14 days of delivery - do not just send it back to us without contacting us first
There is no return or exchange of food products.
Custom and taxes
Some countries will charge duty for international packages and others will not, so it is hard to predict. Although most packages go through without any charges, there are some that may incur charges, these packages may be held in custom until you pay the charge. We are not responsible for delays due to customs.
Please note that we have no control over how your country charges duty. Please find out about your country’s customs and duty policies if you’re concerned. If charges incur, we are not responsible for them. Buyers are responsible for any customs and import taxes that may apply.
For our US buyers, some states inside the US will charge sales tax. Prices published do not include any kind of sales tax.
For Israeli buyers, VAT is not included in the prices published. VAT will be added at checkout if you are buying from Israel.
Care instructions
GOLD / STERLING SILVER ITEMS
- These items can be in contact with water. To clean them, wash with lukewarm water and unscented soap.
- If your jewelry is getting dull, polish it up with a polishing cloth
- Before you store items, wipe down with a cloth and store in a sealed bag.
GOLD PLATED / SILVER PLATED ITEMS
- Do not wear it to the shower, pool, or gym, etc., as sweat/water will damage the tarnish resistant outer coat. Don't let chemicals sit on your necklace.
- When finished wearing, wipe down with cloth and place in sealed bag to prevent tarnishing.
ROMAN GLASS ITEMS
- Do not wear it to the shower, pool, or gym, etc., as sweat/water will damage the Roman Glass outer coat. Don't let chemicals sit on your necklace.
Custom and personalized orders
Some of our items can be customized as per your request. Please refer to the item description to see if it can be customized and contact us with details
Disclaimer for Eilat Stone Jewelry
Eilat stone jewelry items can come either as Eilat Stone (more green malachite with shades of blue) or as Azurite (more blue with shades of green).
Pieces with big stones such as pendants, earrings or bracelets with big stones are made of natural stone, Eilat stone (green malachite) or Azurite (blue). Smaller items like some rings and bracelets are made with synthetic stones (lab stones).
Gift wrapping and packaging
We normally package our jewelry in a cute box and it comes with a certificate included, ready for gift giving.
If you need gift wrapping or if you need to add a personalized message to go with your package, please let us know when you order and we will be in touch with you about wrapping, personal note and cost if applies.
Sizing details
By default, our necklaces will come with an 18 inches chain. If you need a different size chain, please make sure to let us know when you order and we will be in touch with you about the chain.
To get the best size for you, please measure your neck with a seamstress tape measurer or string to where it is ideal or comfortable, and measure to the nearest inch.
Rings come in different sizes, for every ring, we have the different sizes available in the option section both is US and European sizes. If your ring size is not available, please send us your ring size or the measures of your finger and we will prepare the ring for you. This might take longer time when we have to produce a ring especially for you.
Privacy Policy
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through our website or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including any third party services you access through our website.
Information we Collect:
To fulfill your order, you must provide us with certain information (which you authorized us to receive), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewelry, for example).
For the purpose of Google Analytics Advertising Features, we might also collect some personal demographical data via advertising cookies and identifiers. This collected dats will only be used to analyze traffic in our website and store for our purposes.
To opt out of that, you can refer to the Google Analytics' currently available opt-outs for the web.
Why we Need Your Information and How we Use It?
We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by subscribing to our members area or signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and
2) Compliance with our Policy and Terms of Use. we use your information as necessary to comply with our obligations under our Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to perform functions and provide services to our website and store, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 7 years.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services Israel, in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to
(i) our processing of some of your information based on our legitimate interests and
(ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact us
For purposes of EU data protection law, We, Beautiful Israel Store, are the data controller of your personal information. If you have any questions or concerns, you may contact us at beautifulisraelstore@gmail.com.
Photography
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.
Accessibility statement
Beautifulisraelstore is committed to providing a positive experience to all our customers and stakeholders and we aim to facilitate
the accessibility and usability of our website.
We view accessibility as an ongoing effort and are continually seeking solutions that will bring all areas of our website to the same level of overall web accessibility.
If you have trouble accessing any of the information on this website, please feel free to email us at beautifulisraelstore@gmail.com and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law.
Feedback
Please contact us at beautifulisraelstore@gmail.com if you have any feedback or suggestions as to how we could improve the accessibility of this website.